Follow all the steps shared here - disable cloud, restart - and nothing. done.įor the second one, the point, nightmare. after that, just configure on each device the new wifi network, and disable wifi from ISP router. First one was configured in a bliss - power, network cable to my ISP router, open google home, follow all the steps, create new wifi network. Received yesterday bundle of 2 nest wifi pro (Portugal bundle, it seems some countries have bundle of 3). I have chosen "Email notifications" and "Clear saved WiFi networks" option many times to no avail.Ĭould you elaborate on your "Tap the WiFI icon" method - maybe I'm missing something.Īlso, if you have any other ideas I'm willing (desperate) to try them. If I click on "My Gmail Icon/Photo" I get: If I click on "Settings Icon (Cog)" I get: My problem is that when I open Google Home App I don't seem to see "The WiFi Icon" * Toggle Nest WiFi cloud services OFF and wait for 30 seconds, then back ON. I read with interest your method of resetting the cloud connection to see if that clears things up. I've tried everything under the sun - rebooting everything a thousand times to no avail. When trying to setup I keep getting "Connection problem during setup, NestHub9888 could not connect to NMKC_2 - please check your password", but the password is definitely correct.ĭuring setup on Home Hub "Connecting to NMKC_2" but eventually (10 secs) get "Can't connect to WiFi" On Google Home App I don't have the Nest Hub defined (deleted it trying to re-install it). I've suddenly lost the ability to connect my Google Home Hub (v1?) since early January 2022 (about 3 weeks now). If you run through these steps and it stays the same, let me know and we'll keep looking into things. All lights should be lit up before moving to the next step.Īfter the modem is back online, connect the Ethernet cable back to Nest WiFi router's WAN port (globe symbol port).Ĭonnect the power back to the Nest WiFi router and to the Nest WiFi points. Allow all devices to stay disconnected from the power for 5 minutes.Ĭonnect the power back to the modem only and wait for it to fully back up. To do this, I would recommend doing a power cycle on your network.ĭisconnect the power adapter and the Ethernet cable from the Nest WiFi router.ĭisconnect the power adapter from the Nest WiFi points.ĭisconnect the power adapter from the modem. Once done, close the Home app and perform a full network restart to ensure that the new settings are in place. Toggle Nest WiFi cloud services OFF and wait for 30 seconds, then back ON. Let's try resetting your cloud connection to see if that clears things up.
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